Booking Policy

Changing or adapting the booking Any changes to part of the agreed tour/itinerary that a customer may require, after the confirmation has been issued, will be subject to availability. Any additional costs that might be caused by changing the original itinerary will by accrued by customer, such as the cost of changing a room type, costs associated with changed group numbers, re-ticketing costs for scheduled transport, etc. If it is not possible to apply the requested change or changes for whatever reason, the customer will be offered the choice to proceed with the holiday as originally booked or cancel the booking paying the cancellation charges in accordance our cancellation policy.

Should you wish to cancel the tour/holiday for whatever reason

Please notify us as soon as possible by phone or e-mail. We calculate cancellation charges according to the number of days prior to the arrival date in Egypt. Cancellation will take effect from the day we are notified by customer by e-mail or phone

For cancellation of ground-only arrangements:

(a) 90 days or more prior to the stated departure date, we will retain an administrative fee of $100 per er and reimburse the remaining amount;

(b) Between 30 and 89 days prior to the stated departure date, we will retain 50% of the total booking cost and reimburse the remaining amount;

(c) Less than 30 days prior to departure, we will retain 100% of the price paid by you for the package.

If you leave a trip for any reason after it has started, we are not obliged to make any refunds for unused services.

We may cancel a package at any time prior to departure by giving you notice by email, letter or (if very close to departure) by telephoning you, if, due to terrorism, natural disasters, political instability or other external events it is not viable or safe for our local partner to operate the planned itinerary. If we cancel a package prior to departure, in your sole and absolute discretion you may choose between (i) us applying the amounts paid towards an alternative trip, or (ii) receiving a full refund. We are not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations or non-refundable flights.

AMENDMENTS TO BOOKED PACKAGES

If you wish to change the date, route, services or itinerary there is a fee of

(a) $100 per er if done at least 90 days prior to the scheduled date of departure, subject to availability; and

(b) $300 per er if done between 30 and 89 days prior to the scheduled date of departure, subject to availability.

If you wish to change the name of one or several ers of the trip, there is a fee of $100 per passenger if done at least 90 days prior to the scheduled date of departure. No name changes. are permitted within 89 days prior to the scheduled date of departure. No amendments are permitted to your booking within 29 days of departure. If changes are necessary while you are ing they will be assesed by us and our suppliers beforehand.